Chic file time4/1/2023 ![]() ![]() The reason Sprockets is so effective for Swan and his team is because of its work on the front end, screening candidates so that Swan and his team don’t have to. According to Swan, that figure is based on tracking new hires through a six-month period, and asking at the end: “Knowing what we do now, should we have hired this person?” Consider the location that Swan works at in Athens, which now reports a hiring success rate between 70 and 75 percent. In that way, Sprockets is a beautifully simplistic tool-but it’s also a tool that produces very real results. It uses an AI-driven algorithm to identify ideal candidates based on candidates’ responses to a three-question survey. Unlike some competitors, Sprockets is interested in the quality of candidates rather than quantity. This particular Chick-fil-A location recently started using Sprockets, a software geared toward helping quick-service brands find and hire the right employees. “We can then invest the extra time and money toward developing our leaders, focusing on the experience of the customer and other more valuable things.” “Ideally, we would like to host as few interviews as possible and allocate our time as wisely as possible while still hiring the same number of great folks,” Swan says. Recently, his Chick-fil-A location decided to be more deliberate about how they source, screen, and hire new team members. Swan knows as well as anyone that advertising a job listing, wading through candidates, and finally interviewing and onboarding them can be a time-intensive process. While Chick-fil-A has a reputation for building a great culture that fosters a second-to-none customer service experience, the brand’s storefronts have not been immune from the labor crunch that’s affected the foodservice industry since the outset of the pandemic. Will Swan is the human resources director for a Chick-fil-A location in Athens, Georgia. ![]()
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